Privacy Policy

1. INTRODUCTION

Welcome to Roycecakes.com. 

Our Website privacy policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (name, phone number, email address) and information that could not. The data we collect and how we use it on our company's website does not apply to any other online promotions, products or services. By accessing our website  you are consenting to information collection and use practices contained in our policy.

When you place an order through our website, we process this information on the basis that there is a contract between us. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

We are committed to protecting your privacy and confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the data protection act 2018 (ACT) accordingly incorporating the EU General data protection regulation (GDPR).

 

2.  INFORMATION YOU PROVIDE

2.1 Information provided on the understanding that it will not be shared with any third party.

2.2 We do not store your information ,and the information we do have about you is time limited to the duration of the contract between you and Royce Cakes.

2.3 Access to your information is restricted to authorised staff only. 

 

3. INFORMATION RELATING TO YOUR METHOD OF PAYMENT

3.1 We do not store information about your credit or debit cards.

3.2 Your payment information is encrypted on our servers.

3.3 We do not keep your payment information so as to prevent the possibility of duplicating a transaction without a new instruction from you, and to prevent any other third party from carrying out a transaction without your consent.

3.4 If we ask you a question about your payment information, we only show partial details or the first four or the last four digits of the debit or credit card numbers so that you can identify the means of payment to which you refer.

3.5 At the point of payment, you are transferred to a secure page on the website of ( Sri you need to put in your payment service provider ) .The page may be branded to look like a page on our website, but it is not controlled by us.

 

4. COMPLAINTS ABOUT THE CONTENT ON OUR WEBSITE

Our website is a publishing medium. If you make a complaint about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. 

Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed; yours, or of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

 

4. COMMUNICATING WITH US

When you contact us, be it by telephone or email, we record all the information to help us to address your query and to respond to you. After this point, we do not keep any personally identifiable information associated with your message such as your name, telephone number, or email address.

 

5 . REVIEW OF OUR PRIVACY POLICY

We may from time to time review our privacy policy and update as necessary. The terms that apply to you are those posted here on our website on the day you use our website.